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Payment Policy

At Metanilo, we aim to make every payment simple, secure, and transparent. This Payment Policy explains the payment methods we accept, when payments are processed, and other important information related to purchases made through our store.

1. Accepted Payment Methods

Depending on availability at checkout, Metanilo accepts the following payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club

PayPal

Apple Pay

Google Pay

Available payment methods may vary depending on your device, location, and the payment options displayed at checkout.

2. Payment Authorization & Processing

Payment is collected at the time your order is placed. Your order will only be processed once the payment has been successfully authorized or confirmed.

If your payment cannot be completed or is declined by your bank or payment provider, your order may not be confirmed. You may need to use another payment method or contact your payment provider for additional information.

3. Currency

All prices displayed by Metanilo for customers in the United States are presented and processed in U.S. Dollars (USD) unless otherwise stated at checkout.

Your bank, card issuer, or payment provider may apply additional fees or charges according to its own terms and policies. Metanilo does not control fees imposed independently by your financial institution or payment provider.

4. Payment Security

Payments made through our store are processed using secure third-party payment providers and payment gateways. Appropriate security technologies are used to help protect payment information during the transaction process.

Metanilo does not directly process your complete card information on its own servers. Payment information is handled by the applicable payment provider according to its security standards and policies.

5. Pricing, Promotions & Discounts

Product prices displayed by Metanilo may be updated or changed from time to time without prior notice.

Promotional offers, sale prices, and discount codes are subject to their applicable terms and availability. Unless otherwise stated, discounts and promotional pricing apply only to eligible purchases made while the applicable promotion is active and cannot be applied retroactively to previous orders.

6. Refunds

Refund requests and eligibility are handled in accordance with our Refund & Return Policy.

Approved refunds will be issued to the original payment method used to complete the purchase. After a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

If you believe there is an issue with a payment or charge, please contact us at support@metanilo.com so our customer support team can review the matter and assist you.

7. Fraud Prevention & Order Verification

To help protect our customers and our store, Metanilo reserves the right to review, place on hold, or cancel orders when there are reasonable concerns regarding fraudulent activity, unauthorized payment use, or inaccurate payment information.

In certain circumstances, we may request additional information or verification before processing an order. If the requested verification cannot be completed, the order may be cancelled and, where applicable, the payment refunded.

8. Contact Information

If you have any questions regarding payments, billing, refunds, or an order, you can contact us using the information below:

Store Name: Metanilo
Address: 5636 Etheridge St, Houston, Texas 77087, United States of America
Email: support@metanilo.com
Phone: +1 323 203 4445
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)

We aim to respond to customer inquiries within 1–2 business days.

At Metanilo, we provide free standard shipping on all orders delivered within the United States. If you have any questions regarding shipping or delivery, please contact us at support@metanilo.com.

Shipping Coverage

We currently ship exclusively within the United States. At this time, we do not ship internationally or deliver to P.O. boxes or APO/FPO addresses.

Order Fulfillment & Shipping Origin

Metanilo is a business based in the United States. We work with international fulfillment partners, logistics providers, and warehouse facilities to process and ship our products. As a result, your order may be dispatched from a location different from our registered business address.

By completing a purchase with Metanilo, you understand and acknowledge that your order may be processed and shipped from an international warehouse or fulfillment facility.

Processing & Handling Time

Once payment has been successfully confirmed, orders are typically prepared and processed within 2–4 business days, Monday through Friday. Orders submitted after 5:00 PM Central Time (CT) will begin processing on the next business day.

Delivery & Transit Time

After your order has been processed and shipped, Standard Shipping typically takes approximately 8–16 business days in transit, Monday through Friday.

When processing and transit times are combined, orders are generally expected to arrive within approximately 10–20 business days after the order is placed.

Please note that all delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, warehouse availability, carrier operations, peak shopping periods, customs processing, or other circumstances outside our reasonable control.

Tracking

Tracking is provided for every order. Once your package has been dispatched, we will send you a shipping confirmation email containing your tracking number and a link that allows you to follow the progress of your delivery.

Taxes, Customs & Import Duties

Depending on the shipping origin and applicable laws and regulations, an order may be subject to customs duties, import taxes, tariffs, or other fees upon arrival.

Any such charges imposed by customs authorities, government agencies, carriers, or other applicable parties are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout. Metanilo is not responsible for paying or reimbursing these charges.

Customers are responsible for determining and paying any applicable duties, taxes, tariffs, or other import-related fees that may be required for delivery of their order.

Shipping Delays

We make every reasonable effort to have orders delivered within the estimated timeframes provided above. However, occasional delays may occur as a result of weather conditions, unusually high order volumes, customs processing, carrier disruptions, or other circumstances outside our control.

If your package has not arrived within the estimated delivery timeframe, please contact our support team so we can look into the issue and assist you.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us at support@metanilo.com and include your order number. For damaged deliveries, please also provide clear photographs showing the condition of the package and/or product where applicable.

Our team will review the situation and, once confirmed, arrange an appropriate replacement or issue a full refund as quickly as reasonably possible.

Contact Information

Store Name: Metanilo.com
Legal Business Name: ESR Fulfillment & Storage
Address: 5636 Etheridge St, Houston, Texas 77087, United States of America
Email: Hello@metanilo.com
Phone: +1 323 203 4445
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)

Please Expect a reply from us within 24-48 hours on business days.

Questions about sizing, your order or anything else?
Email: Hello@metanilo.com 
Phone: +1 323 203 4445
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)